Help for viewing the Channel

When you are experiencing problems with the reception on your satellite equipment, please check that the TV and the UEC decoder are ALL turned on and that all leads are plugged in securely.

If this hasn’t helped, choose the problem below that most resembles the problem you are experiencing and follow the instructions.

We would also advise that you visit the Altech UEC and/or VAST websites as well. Altech UEC make and distribute the set-top boxes, while VAST are in-charge of authorizing and “re-hitting” smartcards. Please find all relevant contact information below:

Viewer Access Satellite Television (VAST)
1300 996 376
www.mysattv.com.au

Altech UEC
02 9425 5777
support@uec.com.au
www.uec.com.au

Smart cards

Each set-top box should be fitted with a smartcard. Once your set-top box and dish are receiving a signal, the smartcard must then be activated before any channels can be viewed. You can find it in the slot at the front, right-hand side of the box.

The quickest and easiest way to check if your smartcard is activated or not, is to check the Rural Health Channel (RHC) on channel 600. If your smartcard is registered, you should be able to view RHC, ABC and SBS. If it’s not, you will receive a message onscreen stating that you are not authorized for this channel.

To register or re-hit your smartcard, please visit the VAST website at; www.mysattv.com.au.

For a full guide of how to register your smartcard, please download the following Smartcard Set-up Guide PDF

Please note: If you have already registered your smartcard, but have had your set-top box turned off for 3 or more weeks, your smartcard will automatically deactivate. You will need to visit the VAST website (above) and follow the “Troubleshooting” link to re-hit your smartcard.

No Signal? E50-32

If you are receiving the above message on your screen, please visit the VAST link for troubleshooting; http://www.mysattv.com.au/Troubleshooting.aspx

Some common technical problems:

Blank screen

First ensure your set-top box is connected to your TV properly. If you are unsure of how the box should be connected, please download the following Decoder Set-up guide PDF

If you have turned on your equipment and have nothing on the television screen, check through the following:

1. Is the TV turned on?

2. Is the decoder turned on and displaying a Channel Number?  If not, press the standby button on the remote with ‘UEC’ written at the bottom.

3. Are all your leads plugged in firmly into the right places and is each piece of equipment on the right channel?  If unsure, please download the PDF on setting up your equipment and follow the instructions.

4. Check the satellite cable is screwed in properly (connects to ‘SAT in’ at the back left of the decoder).

5. If none of the above has helped, try a hard reboot – turn the decoder off at the power supply, then WAIT 60 SECONDS and turn power back on. The decoder will then spend a minute or so searching for the satellite signal and correct itself.

6. Reset to factory default.

7. Check the LNB frequency.

 

If you have turned on your equipment and have nothing on the television screen, check through the following.  If nothing helps, please call us on (02) 6232 5480 or 1800 646 015.

1. Is the TV turned on?

2. Is a VCR (video recoder) or DVD recorder connected and if so, is it turned on?

3. Is the decoder turned on and displaying a Channel Number?  If not, press the standby button on the remote with ‘UEC’ written at the bottom.

4. Are there any lights on the front of the decoder LED display – front left near channel number.  If yes, see red light next to decoder number or green light next to decoder channel number.

5. Are all your leads plugged in firmly into the right places and is each piece of equipment on the right channel?  If unsure, check the leads arrangements section and follow the instructions.

6. Check the satellite cable is screwed in properly (connects to ‘LNB in’ at the back right of the decoder).

7. If none of the above has helped, try a hard reboot – turn the decoder off at the power supply, then WAIT 60 SECONDS and turn power back on. The decoder will then spend a minute or so searching for the satellite signal and correct itself.

8. Test your signal detection.

9. Reset to factory default.

10. Check the LNB.

No picture (sound is OK).

When you can hear the correct audio for the program but have no picture on your screen, try the following:

1. Check TV brightness and contrast controls.

2. If you have AV leads, swap the leads over at both ends so that the following occurs:

  • The plug that was in ‘Audio in’ is now in ‘Video in’ and the plug that was in ‘Audio out’ is now in ‘Video out’ and vice versa.
  • If the picture appears and the sound disappears, your leads are faulty, you need new ones.
  • If problem is unchanged, your leads are OK.

3. Ensure all leads connecting all equipment are pushed in securely and correctly, see our leads diagrams section for instructions.

No sound (picture is OK).

When you are receiving the correct picture for the broadcast but cannot hear any sound, try the following:

1. Check TV volume control.

2. Check TV mute button.

3. Check Decoder mute button.

4. Check Decoder volume control (use V+ on the UEC remote to increase the volume on the decoder).

5. If there is a splitter box connected, is that turned on?

6. If you have AV leads, swap the leads over at both ends so that the following occurs:

  • The plug that was in the ‘Audio in’ socket is now in the ‘Video in’ socket and the plug from ‘Audio out’ is now in ‘Video out’ and vice versa.
  • If sound returns but the picture disappears then the lead going to ‘Video In’ is faulty and you will need to replace it.
  • If nothing changes, the leads are OK.

7. Check that one plug on the lead going into the decoder is going into ‘Mono Audio’.

8. See our leads arrangements section to check all leads are connected correctly.

Picture is only black & white, not colour.

If you are receiving the broadcast but the picture is appearing in black and white, try the following:

1. If you have AV leads (two leads or one lead with two ends, see leads section below) try swapping the leads at both ends so that the plug from ‘Audio in’ is in ‘Video in’ and vice versa. Also do the other end so that the plug that was in ‘Audio out’ is in ‘Video out’ and vice versa. If picture becomes coloured but sound becomes unclear, the leads are faulty and you will need to get new ones. If nothing changes, the leads are OK.

2. Check that one of the AV plugs going into the decoder is in the socket labelled ‘Mono Audio’.

3. If you have a co-axial cable (a single lead with one plug each end) try fine tuning the TV channel, use the TV instruction manual if necessary.

4. You can also try the following procedures:

  • Signal detection
  • Reset to Factory Defaults
  • Check the LNB

Distorted picture and/or sound.

If you are receiving the broadcast but your picture and/or your sound is distorted, try the following:

1. Check the Satellite Cable is screwing in properly (this comes from the dish outside, through the wall and screws in to the socket labelled ‘LNB in’ on your decoder.

2. Hard reboot – turn the decoder off at the wall, WAIT 60 SECONDS, then turn the power back on again. The decoder will then spend a minute searching for the signal and may come good.

3. Try the following procedures:

  • Signal Detection
  • Reset to Factory Defaults
  • Check the LNB

Green light to left of decoder channel number.

When a green light is showing on your decoder to the left of the channel number, it means your decoder is on the music bouquet – this is for radio channels only.

To correct the problem, use one of the following methods:

1. Using the Decoder remote control unit (the remote with UEC written on the bottom):

  • Press the ‘TV Guide’ button.
  • Press ’1′ on the numeric key pad (background should change from pink to blue).
  • Press the ‘OK’ button.

2. Press the ‘TV’ button on the bottom right of the remote control.

Red light to left of decoder channel number (often accompanying a green light).

Depending on the message on the TV screen and the channel number displayed on the decoder, this can often mean that your smartcard is not authorised to receive the program on that channel at that time. If there is also a green light follow the steps for Green Light to Left of Decoder Number and the red light will most likely disappear with the green one.

This problem may also happen if you are trying to view Channel 4 on the decoder outside our stated test or broadcast time, when there is nothing going over Channel 4. (Usually you will also have a message on the TV screen saying E16 Service of Currently Scrambled). To ensure the decoder is working properly, follow the below steps:

1. Change Decoder to Channel 2 using the numeric keypad on the Decoder remote control (the one with UEC written on the bottom). If you can receive the Horizon Learning Channel then everything is alright. Change back to Channel 4 and you will receive our broadcasts without any problems (when they are on). If you can’t anything on Channel 2, go to the next step.

2. Change Decoder to Channel 1. It should be showing the TV Home Shopping Network Channel.

3. You can also try the following procedures:

  • Tune and Rescan
  • Test your signal detection
  • Reset to factory default

Connecting leads on the equipment may not be arranged properly.

From the pictures below, choose the one which most closely resembles the set up of your equipment. (The numbers is from left to right with

An RF lead is a single lead, AV leads may be one lead with two (or more) plugs on either end or two separate leads, usually in different colours (eg. one grey and one red or one blue and one green).

Clicking on the picture that most resembles your set-up will bring up a page telling you which sockets the leads should go in and what channel you should be on.

You might like to print that page and keep it close to your equipment for future use.

Equipment Leads Option 1

If the picture below resembles the way your equipment is set up then you have 2 leads (or a single lead with 2 plugs on each end) between each piece of equipment.

Leads Option 1

The leads should go from Video out and Audio out on the decoder and video to Video in and Audio in on the video and television. The leads MUST NOT be crossed (ie.Audio out must go to audio in).

Channels

The TV and the Video must both be on AV channels. The letters AV should be displayed on the TV screen for a couple of seconds after changing channels. If not, press whichever of the following buttons is on your TV remote.

TV/VCR – VCR – AV – Audio

Your VCR should also show AV where the channel number would usually be seen.

Equipment Leads Option 2

If the picture below resembles your equipment then your equipment is set up with just one lead from decoder to video and one from video to TV.

Leads Option 2

The first lead needs to go from RF out on the decoder to RF in on the Video. The second lead goes from RF out on the video to RF in on the TV.

Channels

Both TV and decoder need to be on preset channels. To find channels:

  • Insert a pre-recorded tape in the VCR and press play, search through the TV channels until you find the one playing the video.
  • Stop the tape and then search through the channels on the video until the program from the decoder is seen on the TV screen.

Equipment Leads Option 3

If the picture below resembles the way your equipment is set up then you have 2 leads (or a single lead with 2 plugs on each end) between the TV and the video, and another single lead from the TV to the decoder.

Leads Option 3

The double leads should go from Video out and Audio out on the video to Video in and Audio in on the TV.

The leads MUST NOT be crossed (ie.Audio out must go to audio in). The single lead should go from RF out on the decoder to RF in (or the aerial socket) on the TV.

Channels

The TV should be on the preset channel to view programs. Scroll through channels on the TV until you find the picture from the satellite. The video does not need to be turned on and you cannot tape programs with this set up.

Equipment Leads Option 4

If the picture below resembles the way your equipment is set up then you have 2 leads (or a single lead with 2 plugs on each end) between the decoder and the video and a single lead from the video to the TV.

Leads Option 4

The double leads should go from Video out and Audio out on the decoder to Video in and Audio in on the video. The leads MUST NOT be crossed (ie.Audio out must go to audio in). The single lead should go from RF out on the video to RF in (or the antenna in socket) on the TV.

Channels

The Video must be turned on and on the AV channel. The letters AV should be displayed on the video display screen where a channel number would otherwise be. If not, press whichever of the following buttons is on your video remote.

TV/VCR – VCR – AV – Audio

Your TV must be on a channel number, scroll through channels to find the program.

Equipment Leads Option 5

If the picture below resembles the way your equipment is set up then you have 2 leads (or a single lead with 2 plugs on each end) between each piece of equipment. As well as a single lead between each piece of equipment.

Leads Option 5

The double leads should go from Video out and Audio out on the decoder and video to Video in and Audio in on the video and television. The leads MUST NOT be crossed (ie.Audio out must go to audio in).

The single leads should go from RF out on the decoder and video to RF in on the video and TV.

Channels

The TV and the Video can be watched in AV mode on through programmed channels. The easiest way is in AV mode.

The letters AV should be displayed on the TV screen for a couple of seconds after changing channels. If not, press whichever of the following buttons is on your TV remote.

TV/VCR – VCR – AV – Audio

Your VCR should also show AV where the channel number would usually be seen.

Equipment Leads Option 6

If the picture below resembles the way your equipment is set up then you have 2 leads (or a single lead with 2 plugs on each end) between each piece of equipment. As well as a single lead from the decoder to the TV.

Leads Option 6

The double leads should go from Video out and Audio out on the decoder and video to Video in and Audio in on the video and television. The leads MUST NOT be crossed (ie.Audio out must go to audio in). The single lead should go from RF out on the decoder to RF in (or the antenna in socket) on the TV.

Channels

The TV can receive from the decoder in AV mode or on a programmed channel. To tape a program, you must use AV mode. For this, the letters AV should be displayed on the TV screen for a couple of seconds after changing channels. If not, press whichever of the following buttons is on your TV remote.

TV/VCR – VCR – AV – Audio

Your VCR must be turned on and should also show AV where the channel number would usually be seen.

Equipment Leads Option 7

If the picture below resembles the way your equipment is set up then you have 2 leads (or a single lead with 2 plugs on each end) between the video and TV and a single lead from the decoder to the video.

The double leads should go from Video out and Audio out on the video to Video in and Audio in on the TV. The leads MUST NOT be crossed (ie.Audio out must go to audio in). The single lead should go from RF out on the decoder to RF in on the video.

Leads Option 7

Channels

The TV must both be on AV channel. The letters AV should be displayed on the TV screen for a couple of seconds after changing channels. If not, press whichever of the following buttons is on your TV remote.

TV/VCR – VCR – AV – Audio

Your VCR should be on a programmed channel number. When the TV is on the AV channel, scroll through channels on the video remote control until you see the feed from the satellite on your TV.

Equipment Leads Option 8

If the picture below resembles the way your equipment is set up then you have only a single lead between the decoder and the TV.

The lead should go from RF out on the decoder to RF in (or the antenna in socket) on the television.

Leads Option 8

Channels

The TV must be on a programmed channel. If you don’t know which channel is tuned in, change the decoder to channel 1 (because it always has a picture) then scroll through the channels on the TV looking for a home shopping channel.

If it isn’t on any of the TV channels, you need to retune your TV – refer to the instruction manual for your TV.

Equipment Leads Option 9

If the picture below resembles the way your equipment is set up then you have 2 leads (or a single lead with 2 plugs on each end) between your decoder and your television.

Leads Option 9

The leads should go from Video out and Audio out on the decoder to Video in and Audio in on the television. The leads MUST NOT be crossed (ie.Audio out must go to audio in).

Channels

The TV must be on the AV channel.

The letters AV should be displayed on the TV screen for a couple of seconds after changing channels. If not, press whichever of the following buttons is on your TV remote.